Customer relationship
management SYstem
Provide superior customer service & ensure a rewarding relationship with them.
Personalized and better relationship with customers is the key to success for an organization. Believing in this, BatchMaster CRM is significantly designed and is flexible and involves no extra effort to implement, as it is embedded in BatchMaster ERP. With it, you are just a click away from your prospect, targets and customer's details, fulfilled/unfulfilled service commitments, deals gained, opportunities lost, internal e-mail, task assignments and lot more. BatchMaster CRM ensures a rewarding relationship with customers by helping you to deliver improved customer service with better efficiency.
Using BatchMaster CRM, your sales, marketing, and service staff can easily share information and route tasks to provide a seamless customer experience, accelerated job done, profitable relationship and optimized Return-on-Investment.
Maintain 360 degree information of your interaction with customer, instantly enter opportunity as soon as you receive a call, mark the progress of the opportunity at each step until it is won or lost. Conveniently organize tasks, calls, activities and easily tie them with users / BatchMaster ERP screens. Create Jobs and Sub-jobs and link them to users. Within fraction of time, attach documents containing information or instructions and instantly send mails to the concerned users using FYI.
BatchMaster CRM is geared to help an organization in following ways:
Better Customer Retention:
Investing in customer service is an investment in customer acquisition. To build up the customers’ loyalty, strong customer service and improved responsiveness is must. The quicker and efficient you respond to customer leads and information, faster you close the deals. CRM assists you to create and manage a strong customer database. This helps your support team to quickly access the customer details, instantly respond to the customer queries and resolve them spontaneously. Moreover, you can also get back to old customers. This strengthens your responsiveness and contributes on the sales growth chart.
Widespread Interaction with Customer
You can maintain 360 degree information of your interaction with the prospect and customer. Prospects created here can be updated in BatchMaster database in real-time. This in turn will increase the opportunity for sales and efficiency of customer service.
Escalate Business Productivity
You can accumulate customer records, estimation, transactions, deal aspects and all other relevant business data in a single data store and access them in time to get an accurate forecast.
Analytical Reports and Dashboards
Offers many pre-designed reports and dashboard tools to view real time information on sales activities, customer inquiries, support and services issues, won or lost sales, sales pipeline, sales forecast, calendar view of opportunity and services on daily, weekly or monthly basis etc. These intuitive and comprehensive reports and dashboard assist you to completely scrutinize the situation before proceeding for effective decision.
Run Our Manufacturing ERP With Your Existing Financials
Upgrade to our ERP without missing a beat in your financial and accounting routines. BatchMaster ERP offers seamless integration with Tally, QuickBooks, Sage 50/100/200/300, SAP Business One and other popular systems, ensuring a smooth transition.
Web/Cloud Deployment Available
Give your small, mid-size, or large-scale businesses the power of our ‘Cloud ERP’ solutions, and enjoy the benefits of leveraging the cloud.
Looking To Find Best Solution for Your Business?
Allow our expert team of solution consultants to review your business operations so that they can offer you the best-possible solution, either on premise or in the cloud, to meet all your industry-specific needs
